Emergency Contacts
Children's Helpline Services
Additional Support Needs
If you are deaf or can’t speak on the phone:
Relay UK service (run by BT)
The Relay UK service is designed for people who are deaf, hard of hearing or have a speech impairment.
You need to register your mobile number before using the service:
- Text REGISTER to 999
- You will get a text which tells you what to do next
- Do this when it is safe so you can text straight away if you are ever in danger.
Mobile App
On the Relay UK app, simply tap the 999 button and then confirm to make an emergency call – or call 18000 on your phone
Click ‘Join’ in the app window when it shows
You’ll connect to 999 and a Relay Assistant
Tell them which service you need (Police, Fire, Ambulance or Coast Guard)
The 999 Operator will connect you to the right emergency service
Textphone
Call 18000
You’ll see ‘Emergency, which service? GA’ on your screen
You’ll connect to 999 and a Relay Assistant
Tell them which service you need then follow their responses on the textphone screen
The 999 operator will connect you to the right emergency service
